Privacy Policy

ConsultingBot is part of the Consultingroom.com group and is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online.

Privacy Notice

Introduction

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

The Consulting Room Group is pleased to provide the following Privacy Notice:

Personal Data

The Consulting Room Group (including all services and entities within the group) uses the information collected from you differently, depending on whether you are a member of the public or a business.

Business Owners

If you are a clinic owner (business), we use information collected from you to provide quotations, check regulatory compliance, make telephone contact and to email and post you marketing information which The Consulting Room Group believes may be of interest to you and your business. We also use this data to facilitate the processing of your membership subscription with us at www.consultingroom.com, and to provide you with timely email marketing updates for the sector, a trade magazine, and new patient referrals. In you making initial contact you consent to The Consulting Room Group maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. The Consulting Room Group also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, The Consulting Room Group will be acting on the instruction of its client and will work hard to ensure that the client is fully GDPR compliant.

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. The Consulting Room Group may from time to time use such information to identify its visitors. The Consulting Room Group may also collect statistics about the behaviour of visitors to its website.

The Consulting Room Group’ websites use cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Consulting Room Group website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using The Consulting Room Group’ websites.

Any information The Consulting Room Group holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

The Consulting Room Group will only collect the information needed so that it can provide you with marketing, sales and consulting services, and The Consulting Room Group does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that The Consulting Room Group has purchased from a third-party list broker, on behalf of a client.

Member of the Public

If you are a member of the public, we use information collected from you to facilitate a referral enquiry, requested by you, direct to a clinic whose services are subscribed to and listed on our website www.consultingroom.com. We also use it to create your Cosmetic Community account, if requested, which allows you to post reviews on treatments and clinics, ask questions, share your treatment journey and comment on blogs, as well as manage your public profile on our website. We also use it to email marketing information which The Consulting Room Group believes may be of interest to you, such as special offers and events, responses to questions, or useful guides to cosmetic treatments. In you making initial contact you consent to The Consulting Room Group maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. The Consulting Room Group also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, The Consulting Room Group will be acting on the instruction of its client and will work hard to ensure that the client is fully GDPR compliant.

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. The Consulting Room Group may from time to time use such information to identify its visitors. The Consulting Room Group may also collect statistics about the behaviour of visitors to its website.

The Consulting Room Group’ websites use cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Consulting Room Group website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using The Consulting Room Group’ websites.

Any information The Consulting Room Group holds about you encompasses all the details we hold about you, including any third-party information we have obtained about you from public sources.

The Consulting Room Group will only collect the information needed so that it can provide you with a referral service, an ability to interact with our website and marketing, and The Consulting Room Group does not sell or broker your data.

Legal basis for processing any personal data

To meet The Consulting Room Group’ contractual obligations to clients and to also respond to marketing enquiries.

Legitimate interests pursued by The Consulting Room Group and/or its clients

To promote the marketing and consulting services offered by The Consulting Room Group and/or to market the services and/or products offered by The Consulting Room Group’ clients.

Consent

Through agreeing to this privacy notice you are consenting to The Consulting Room Group processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing admin@theconsultingroomgroup.co.uk or writing to us, see last section for full contact details.

Disclosure

The Consulting Room Group may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. The Consulting Room Group requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

The Consulting Room Group do not broker or pass on information gained from your engagement with the agency without your consent. However, The Consulting Room Group may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of The Consulting Room Group, its clients and/or the wider community.

Retention Policy

Business Owners

The Consulting Room Group will process personal data during the duration of any contract and will continue to store only the personal data needed for ten years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.

Members of the Public

The Consulting Room Group will process personal data during the duration of any Cosmetic Community account and will store it for three years following a referral contact request, to meet any legal obligations. We will continue to store only the personal data needed for a Cosmetic Community account until it expires through lack of use (after 3 years) or is requested to be removed and deleted by you.  

Data storage

Data is held in verified GDPR compliant locations using different (multiple) servers. The Consulting Room Group does not directly store personal data outside the EEA.

Your rights as a data subject

At any point whilst The Consulting Room Group is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that The Consulting Room Group refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

The Consulting Room Group at your request can confirm what information it holds about you and how it is processed.

You can request the following information:

  • Identity and the contact details of the person or organisation The Consulting Room Group that has determined how and why to process your data.
  • Contact details of the people responsible for data protection, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of The Consulting Room Group or a third party such as one of its clients, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (Data Protection Regulator).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access what personal data is held, identification will be required

The Consulting Room Group will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If The Consulting Room Group is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to admin@theconsultingroomgroup.co.uk or by phoning 01788 577 254 or writing to us at the address further below.

Complaints

In the event that you wish to make a compliant about how your personal data is being processed by The Consulting Room Group or its partners, you have the right to complain to The Consulting Room Group’ CEO. If you do not get a response within 30 days you can complain to the Data Protection Regulator.

The details for each of these contacts are:

The Consulting Room Group
FAO: The Directors
ConsultingRoom
PO Box 3928, CHESTER, CH1 9LQ

 

Data Protection Regulator
The ICO
www.ico.org.uk/global/contact-us

Disclaimer

This site has been created and is maintained by Consultingroom.com Limited (registered in England: number 4617405, registered office:  PO Box 3928, CHESTER, CH1 9LQ) ("Consultingroom").
 
The site is a general information site on all aspects of the aesthetic market. Consultingroom has no interest in any of the clinics, products or services promoted on the site and has no medical expertise.

Consequently, we are not able to warrant the quality of any of the products or services advertised on the site and if you wish to use any such products or services you are advised to consult with your own doctor, advice/professional bodies (many of which have contact details on the site) and former patients (if possible).
 
Information provided on Consultingroom.com is not written to meet individual requirements and does not constitute business, medical or other advice which you can rely on. It is not a substitute for professional advice from your business, medical or other professional adviser who you are advised to consult in all cases to determine whether any information provided is relevant to, and appropriate for, you.
 
Consultingroom endeavours to ensure that information is correct but does not accept any liability for error or omission. In particular we recommend that of all users check qualifications and registration details of any practitioners or clinics featured in Consultingroom that they may subsequently visit.

Save in the case of Consultingroom's negligence, Consultingroom accepts no liability for any direct or indirect loss you might suffer (including personal injury) from relying on the content of the site or using the services or products advertised on it.

Any hypertext links to other websites are provided for convenience only, and Consultingroom assumes no responsibility or liability whatsoever for the contents of those other websites linked to, or any products or services advertised or sold on those websites.

[Consultingroom does take reasonable measures to ensure the integrity of the site. Should you, therefore, have any comments you wish to make about the content of the site or the products or services advertised please go to our Contact section.]